Customer Service Representative

We are looking for a candidate who has a business mindset, analytical skills, systems capabilities, high EQ, problem solving capacities and views people in the highest regard and with care.
Job ID/Number:
Posted Date:
Job Location:
Bensenville, IL
Position Type:
Corporate Field

Customer Service Representative

For nearly 40 years, Creeden & Associates has been one of the leading sales & marketing firms in the Home Improvement Industry proudly representing some of the most powerful brands with the world’s largest retail, industrial and e-commerce customers.  Creeden provides exceptional value in all sales & marketing activities to grow our manufacturer & retail partner’s business through field sales, trade show support, headquarter programs and relationship management.

Location: Bensenville, IL (Chicago area)

Job Title: Customer Service Representative

We are looking for a candidate who has a business mindset, analytical skills, systems capabilities, high EQ, problem solving capacities and views people in the highest regard and with care. The following are key aspects of the job that must be supported.

Duties & Responsibilities

  • Serving the Customer – The primary duty is to serve our customers and be a point of contact to help with critical business functions.
    • Communicate with customers via phone and email
    • Respond promptly with thoroughness and accuracy to customers’ complaints and questions
    • Give customers information about products, pricing, and services
    • Processes and manages tickets, orders, forms, applications, and requests
    • Maintain a positive and professional attitude toward customers
  • Sales Support – Assist with special projects for the sales teams such as creating reports in Excel and call projects when necessary.
  • Field Support – Attend trade shows as needed, assist in field program resets, and coordinate sales material for product launches, store resets and trade shows

Required Competencies

  • Customer Focused – Our number one goal is to serve our customers.  Providing outstanding service to internal and external customers is a daily process and goal.
  • Work Ethic & Integrity – We represent a culture of hard work and ethical business principles. We look for individuals with a high level of personal integrity.
  • Conscientious – Critical to the role in customer service is the desire to do ones work to completion and in a thorough manner with the desire to exceed the expectations of the customer.
  • Problem Solving - Excellent problem-solving skills and resourceful thinking is a must when serving our customers. We want engaged, thoughtful and conscientious employees with the ability to make decisions to solve the customers’ needs.
  • Continuous Improvement – Core to our business belief is the understanding that things can always be improved. Openness to changing oneself and personal improvement is expected.
  • Product Knowledge - Develops and maintains vast knowledge of the products and services being offered.
  • Communication – Strong written and verbal communication.
  • Teamwork – Collaborative team-player with exhibited ability to work independently and collaboratively in a team. It is critical for this role that members work together to achieve goals as a team, encourage teamwork and have good conflict resolution skills.
  • Professionalism We expect our associates to project a high level of professionalism and business etiquette including a professional appearance and communication style.
  • MS Office – Must be proficient in MS Office applications including Word, Excel, and PowerPoint.
  • Ability to Travel – Some travel is expected to support biyearly trade shows (Spring & Fall), industry events and field resets as needed. 

Professional Growth at Creeden

The Customer Service Representative role is a great way to learn our business and industry.  For those that are hard charged and focused on growing their career, this is the opportunity for you.  Various promotional opportunities exist within our organization including:

  • Customer Service Division
  • Account Management Division
  • Field Sales Division



A bachelor’s degree is preferred; however, we will consider candidates with 1-2 years of equivalent work experience in an office, customer facing or retail environment.

•     Excellent customer service skills.

•     Excellent verbal and written communication skills.

•     Commitment to excellence and high standards.

•     Strong organizational skills; able to manage priorities and workflow.

•     Ability to work independently and as a member of various teams and


•     Ability to understand and follow written and verbal instructions

•     Professional appearance and demeanor

•     Ability to effectively communicate with people at all levels and from various


•     Acute attention to detail.

•     Versatility, flexibility, and a willingness to work within constantly changing

       priorities with enthusiasm.


Creeden offers a competitive compensation and benefits package including:

  • Paid Time Off
  • Floating Holidays
  • Paid Holidays
  • Medical, Dental, Vision Insurance (HSA & FSA Options)
  • Life & Disability Insurance
  • 401k Plan with Company Match
  • Employee Referral Bonus
  • Employee Assistance Program