Serving the Customer – The primary duty is to serve our customers and be a point of contact to help with critical business functions such as: answering the phone, managing support tickets, placing orders, tracking orders, providing price quotes, and solving all customer problems with thoroughness and with care to each customer’s needs.
Sales Support – Assist with special projects for the sales teams such as creating reports in Excel, presentations, data analysis, sales tracking, and price shops.
Field Support – Attend trade shows as needed, assist in field program resets, and coordinate sales material for product launches, store resets, and trade shows
Customer Support Specialist
For nearly 40 years, Creeden & Associates has been one of the leading sales & marketing firms in the Home Improvement Industry proudly representing some of the most powerful brands with the world’s largest retail, industrial, and e-commerce customers. Creeden provides exceptional value in all sales & marketing activities to grow our manufacturer & retail partner’s business through field sales, trade show support, headquarter programs, and relationship management.
Location: Bensenville, IL (Chicago area)
Title: Customer Support Specialist
We are looking for you if you have a business mindset, analytic skills, systems capabilities, high EQ, problem-solving capacities, and view people in the highest regard and with care. The following are key aspects of the job that must be supported.
Duties & Responsibilities
- Serving the Customer – The primary duty is to serve our customers and be a point of contact to help with critical business functions such as: answering the phone, managing support tickets, placing orders, tracking orders, providing price quotes, and solving all customer problems with thoroughness and with care to each customer’s needs.
- Sales Support – Assist with special projects for the sales teams such as creating reports in Excel, presentations, data analysis, sales tracking, and price shops.
- Field Support – Attend trade shows as needed, assist in field program resets, and coordinate sales material for product launches, store resets, and trade shows
Required Competencies
- Customer Focused – Our number one goal is to serve our customers. Providing outstanding service to internal and external customers is a daily process and goal.
- Work Ethic & Integrity – We represent a culture of hard work and ethical business principles. We look for individuals with a high level of personal integrity.
- Conscientious – Critical to the role in customer service is the desire to do one's work to completion and in a thorough manner with the desire to exceed the expectations of the customer.
- Problem Solving - Excellent problem-solving skills and resourceful thinking is a must when serving our customers. We want engaged, thoughtful, and conscientious employees with the ability to make decisions to solve the customers’ needs.
- Continuous Improvement – Core to our business belief is the understanding that things can always be improved. Openness to changing oneself and personal improvement is expected.
- Product Knowledge - Develops and maintains a vast knowledge of the products and services being offered.
- Communication – Strong written and verbal communication.
- Teamwork – Collaborative team-player with the exhibited ability to work independently and collaboratively in a team. It is critical for this role that members work together to achieve goals as a team, encourage teamwork, and have good conflict resolution skills.
- Professionalism We expect our associates to project a high level of professionalism and business etiquette including a professional appearance and communication style.
- MS Office – Must be proficient in MS Office applications including Word, Excel and PowerPoint.
- Ability to Travel – Some travel is expected to support trade shows, industry events and field resets as needed. Travel not to exceed 20%.
Professional Growth at Creeden
The Customer Support Specialist role is a great way to learn about our business and industry. For those that are hard charged and focused on growing their career, this is the opportunity for you. Various promotional opportunities exist within our organization including:
- Sales Management Team
- Account Management Division
- Business Intelligence
- Field Sales Division
Education/Experience: A bachelor’s degree is preferred; however, we will consider candidates with 2-4 years of equivalent work experience in an office, customer-facing, or retail environment.
Benefits
Creeden & Associates offers a competitive compensation and benefits package including: 2 weeks of paid vacation, life insurance, disability insurance, medical and dental insurance, and a 401K retirement plan.